Scattered messages
Email, website forms, WhatsApp, social media, and spreadsheets all hold pieces of the customer conversation.
AI Solutions for Growing Businesses
Install practical AI systems that save time and reduce operating costs.
MG80 AI Solutions helps businesses automate customer replies, admin workflows, document handling, and internal knowledge search.
The Problem
Most businesses lose hours every week to repeated manual work.
Slow follow-up
Quotes, enquiries, and customer updates are easy to miss when staff are already busy.
Repeated admin
Teams spend time writing the same replies, checking the same files, and moving the same data.
Hidden knowledge
Important information sits inside PDFs, contracts, old emails, policies, and spreadsheets.
What We Build
AI systems that fit into the way your business already works.
01
AI Customer Reply Assistant
Classifies incoming messages, drafts replies, and keeps a human in control before anything is sent.
02
AI Workflow Automation
Connects email, forms, CRM, spreadsheets, and messaging apps so repetitive work happens automatically.
03
AI Document Knowledge Base
Lets staff ask questions about company documents, quotes, contracts, SOPs, and policies.
04
AI Business Process Optimisation
Reviews your current workflow and redesigns it with AI to reduce manual work and operating cost.
05
Personal AI Assistant Setup
Connects an AI assistant to your phone via Telegram or WhatsApp. Handles message triage, document search, and draft replies. Scheduled tasks — morning briefings, price alerts, automated reminders — delivered straight to your device, 24 hours a day.
06
AI Review & Reputation Management
Monitors your Google reviews around the clock, drafts the right reply for every rating — grounded in your actual booking records — and flags suspicious fake reviews for reporting. Every reply is approved by you before it goes live. Complaint patterns become a monthly operations report.
Use Cases
Practical AI for teams that need work done, not more software noise.
Builders & Trades
Quote follow-ups, job enquiries, supplier messages, customer updates, and admin routing.
Professional Services
Document Q&A, email classification, client intake, draft responses, and policy lookup.
Retail & Local Business
Customer support, appointment requests, product questions, reviews, and repeat enquiries.
Internal Teams
Meeting summaries, task routing, knowledge search, admin reporting, and team handovers.
Personal Productivity
Claude and Codex connected to Telegram, WhatsApp, files, notes, and daily tools for a personal AI command centre.
What This Looks Like
One system running live on our own operations, and two builds we deliver for clients.
Thirty years of maintenance history, searchable in seconds
An illustrative build based on a common agency workflow — shown as a worked example, not a client engagement.
A Melbourne real estate agent managing 200-plus properties had years of maintenance records buried across inboxes, invoices, and contractor threads. Before any lease renewal, owner call, or tenant dispute, staff spent 20 or more minutes hunting for history.
All incoming emails now flow into a structured data system, automatically tagged by property address, trade type, contractor, and date. Warranty periods are tracked and flagged before they expire. Type an address and instantly see the full maintenance timeline, outstanding warranties, and a drafted reply — ready to send in under a minute.
The outcome we build for
Property history lookup: 20 minutes to under 30 seconds. Warranty claims caught before expiry. Draft replies generated automatically for every enquiry.
Competitor pricing monitored around the clock, adjustments made in minutes
An illustrative build based on a common hotel revenue workflow — shown as a worked example, not a client engagement.
A boutique Melbourne hotel was spending two hours every morning manually checking competitor rates across booking platforms. By the time adjustments were made, the market had already moved.
An automated system now monitors nearby competitors and major booking platforms continuously. Each morning, a briefing lands on the manager's phone with specific rate recommendations, the reasoning behind each change, and one-tap options to approve or modify. When a local event drives demand, the system flags it before competitors react.
The outcome we build for
Pricing decisions: two hours to under ten minutes. Hotel responds to competitor moves the same day. First-quarter revenue per available room improved after launch.
Multi-agent crypto monitoring with one-tap execution
Watching BTC price manually across multiple platforms while running a business means you always react too late. The windows are short, the signals are noisy, and the cost of hesitation is real.
A three-agent system runs continuously. The first monitors spot price and on-chain data feeds in real time. The second analyses market conditions — volume trends, support levels, momentum — and generates a buy or hold signal with a confidence rating. When the signal triggers, a notification arrives on phone with the full analysis. One tap to approve, and the third agent executes via exchange API. Every decision is logged.
The impact
No more watching charts. Signals arrive with full analysis attached. Execution in seconds. The system runs whether you are in a meeting, on the golf course, or asleep.
How It Works
A simple path from business problem to working AI system.
- Audit We review your current workflow and identify where AI can save real time.
- Design We map the automation, safety checks, and tools needed for your business.
- Build We install the AI system and connect it to your existing apps and data.
- Train We show your team how to use the system safely and consistently.
- Improve We refine prompts, workflows, and automations based on real usage.
Demos
Simple demos that show what the systems can do.
Business Demo
Company knowledge search
Search a small business knowledge base and instantly find related quotes, SOPs, policies, and customer information. This is the foundation of a real RAG system.
Operations Demo
Customer message triage
Watch incoming customer messages get classified, matched against CRM context, and turned into an approval-ready reply.
Workflow Demo
Multi-agent task execution
See one task split across specialist AI agents that work in parallel, compare findings, and assemble a clear final action plan.
Reputation Demo
Google review management
Watch reviews get analysed, checked against your booking records, and answered with an owner-approved reply — including how suspicious fake reviews get flagged and reported.
Who We Are
Built by someone who has been using this technology from day one.
My background is in crypto trading — an industry that runs on real-time data, speed, and being first. When AI became genuinely capable, I was an early adopter and immediately saw the difference it made: faster research, better decisions, and work that used to take hours done in minutes.
What I noticed was that most people — even technically-minded ones — were stuck at the chatbot stage. Asking questions, getting answers, copying and pasting. The real power of AI is not in the conversation. It is in connecting AI to your actual systems — your email, your data, your workflows, your phone — so it works alongside your business around the clock, not just when you remember to open a tab.
Melbourne-based, bilingual, and every tool I recommend has been run and tested before it goes near a client.
Crypto & Markets
Years in crypto trading built a habit of moving fast, verifying sources, and automating everything that can be automated.
Early AI Adopter
Using AI tools from day one — not to replace thinking, but to compress the time between idea and execution.
Local & Bilingual
Melbourne-based with deep roots in the Chinese business community. Communication in English or Mandarin.
Contact Us
Book a free AI audit for your business.
Tell us how your team currently handles customer messages, admin tasks, and documents. We will show where AI can save time and reduce cost.
Email
info@mg80.com.au
WeChat
Scan QR code →
Scan to add on WeChat