Live Demo · Customer Reply Assistant

Six messages just arrived. Watch each one get classified, matched to your records, and answered.

Same engine, four different Melbourne businesses — switch industries below. Click any message: classification, data lookups and reply drafting are computed live, and nothing is sent without your approval.

Inbox

Or paste any message — the pipeline handles it live:

1Classify

confidence

2Extract detailsstructured output

3Look up records

4Draft reply — waiting for your approval

System log

What's real in this demo — and what changes in production

Real: the pipeline architecture and every step you watched — classification with confidence scoring, entity extraction, record lookups, reply drafting from real data, and the human approval gate. Paste your own message above and it processes live. Notice the pipeline is identical across all four industries — only the data changes.

Simplified: this page classifies with transparent keyword rules so you can see exactly why each decision was made. In a client deployment, Claude does the classification and reply writing (handling typos, mixed languages and unusual phrasing far better), the records are your real system, and messages arrive from email, WhatsApp or WeChat instead of a demo inbox.

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